Bluebirds
Refund Policy Bluebirds & Harley Bar
Last Updated: March 2026
At Bluebirds & Harley Bar, we work hard to prepare and secure Venue dates, Suppliers, entertainment, catering and staffing for every booking. Because of this, we operate a strict refund policy across all bookings, services and ticketed event events.
Please read the following carefully before making a booking or payment.
Deposits
All deposits paid to Bluebirds/Harley bar are strictly non-refundable
This includes:
-
Wedding deposits
-
Party deposits
-
Event deposits
-
Booking fees
-
Event tickets
-
Security deposit forfeited due to breaches of terms
Deposit secure your date, venue availability staffing and planning time.
14 day cooling off period
Customers may cancel within 14 days of booking where applicable under UK consumer law
However:
-
deposits remain nonrefundable
-
Any services already provided may still be chargeable
-
Custom or time sensitive bookings may be excluded
After 14 days, all payments become nonrefundable
Payments after 14 days
Any payment made after the 14 day cooling off period is nonrefundable
This includes:
-
Additional instalments
-
Final balances
-
Added services
-
Upgrades
-
Entertainment payments
-
Catering payments
-
Add-ons and extras
Once payment is made the funds are used to secure suppliers staffing and operational costs.
Fully paid bookings
Once a booking has been paid in full, the booking is 100% non-refundable
This applies, even if:
-
The customer cancels
-
Guest numbers change
-
Personal circumstances change
-
The event is no longer required
Package upgrades and additions
Customers may upgrade packages at any time subject to availability
However:
-
Added items cannot be removed or downgraded
-
All added items become financially binding once confirmed
-
No refunds are available for added services
This includes:
-
DJs
-
Entertainment
-
Catering
-
Decor
-
Add-ons
-
Equipment hire
Ticketed events
All ticket sales are nonrefundable
If an event is rescheduled:
-
Tickets may remain valid for the new date
-
Or transferable within 18 months at management discretion
Force Majeure
Bluebirds Harley bar cannot accept responsibility for circumstances outside of our control
This includes:
-
Severe weather
-
Government restrictions
-
Power outages
-
Supplier failure
-
Public emergencies
-
Acts of God
-
Illness outbreaks
In these situations:
-
Refunds may not be issued
-
Events may be rescheduled
-
Credit may be offered instead
Any credit issued may be subject to expiry periods
Customer cancellations
If a customer chooses to cancel a booking:
-
deposits are nonrefundable
-
Payments made after 14 days are nonrefundable
-
Added services remain chargeable
-
No compensation or reimbursement will be provided
Refunds for venue closure
In the unlikely event, Bluebirds Harbaugh must cancel a booking directly due to venue closure or operational inability:
-
customers may be offered a rescheduled date
-
A venue credit
-
Or a partial full refund at management discretion
Security deposits
Refund refundable security deposit deposits are returned only where:
-
no damage has occurred
-
No excessive cleaning is required
-
No rules or policies were Breached
Deductions may be made for:
-
Damage
-
Cleaning
-
Missing items
-
Rule violations
-
Guest misconduct
Chargebacks and payment disputes
By making payment customers confirm acceptance of:
-
The terms and conditions
-
This refund policy
Any attempt to reverse valid payments through chargebacks or payment disputes may be formally challenged using signed agreements, invoices and booking records.
Contact
For questions regarding refunds or cancellations, please contact
Bluebirds/Harley bar
Dover Kent