Terms & Conditions

BLUEBIRDS / HARLEY BAR – TERMS & CONDITIONS

 

KEY POINTS – PLEASE READ BEFORE BOOKING

- Your booking is NOT confirmed until signed Terms & Conditions are returned AND payment is received  

- All deposits are non-refundable  

- ANY payments made after 14 days are strictly non-refundable  

- You can upgrade your package, but you cannot remove or downgrade anything once added  

- Final balances are due 1 month before your event  

- A £200 cash security deposit is required on arrival for ALL bookings  

- Food, menus, DJs, and entertainment are subject to availability and may change  

- All dietary requirements must be pre-booked in advance (not on the day)  

- Minimum bar spend may apply depending on your package  

- No refunds will be given for cancellations, behaviour issues, or circumstances outside our control  

​

​​

1. AGREEMENT TO TERMS

​

IMPORTANT TERMS & CONDITIONS

​

All customers must read, sign and return the current Terms & Conditions before any booking can be confirmed.

​

Please note: From March 2026, Bluebirds introduced a signed booking form requiring customers to acknowledge and sign the Terms & Conditions before making payment.

​

For all bookings made before March 2026, the same Terms & Conditions still apply. Prior to the introduction of the signed booking form, customers accepted these Terms & Conditions by proceeding with their booking and paying their deposit, as stated on all invoices, quotations, booking confirmations, website information and verbal booking discussions.

​

The introduction of the signed booking form in March 2026 was implemented solely to provide additional written confirmation of acceptance. It did not introduce new Terms & Conditions or alter any existing policies.

​

By paying a deposit or making any payment towards a booking, customers acknowledge and accept the Terms & Conditions applicable at the time of booking.

​

1. A booking is not confirmed under any circumstances until:

The signed Terms & Conditions have been received (for bookings made from March 2026 onwards), and/or the required deposit or full payment has been received.

​

The booking organiser accepts full responsibility for all payments, guests and conduct relating to the booking

​​

​​

2. DEPOSITS, PAYMENTS & REFUND POLICY (STRICT)

All bookings operate under a strict no-refund policy:

​​

- Deposits are non-refundable  

- A 14-day cooling-off period applies (excluding the deposit)  

- ALL payments made after 14 days are non-refundable  

 

This applies to any additional payments made at any time

 

Example:  

£500 deposit + £500 paid after 14 days = £1,000 total paid  

If cancelled → NO refund of any amount

 

Once full payment has been made, the booking is 100% non-refundable

 

Final balances are due 1 month prior to your event

 

3. PACKAGE TYPES & PAYMENT STRUCTURE

 

£99 Party Package

- Full payment required upfront  

- Extras payable up to 1 month prior  

 

Standard Party Packages

- £200 non-refundable deposit  

 

Large / Premium Party Packages

- £300 non-refundable deposit  

 

Weddings

- Standard: £500 non-refundable deposit  

- Royal: £1000 non-refundable deposit  

- Full balance due 1 month prior  

​

4. SECURITY DEPOSIT (ALL BOOKINGS)

A £200 refundable security deposit is required in cash on arrival.

 

Returned at end of event provided:  

- No damage  

- No excessive cleaning  

- No rule breaches  

 

Additional costs beyond £200 must be paid.

​

5. MINIMUM BAR SPEND

Applicable to selected packages (including £99 package):  

- Minimum spend: £600

 

Any shortfall must be paid before leaving.

​

6. CHANGES, UPGRADES & REMOVALS

- You may upgrade your booking at any time  

- You cannot remove, downgrade, or cancel any added items

 

Once added, all items become financially binding, including:  

- DJs  

- Entertainment  

- Catering  

- Add-ons  

 

These services are secured immediately and cannot be refunded.

 

FOOD, ENTERTAINMENT & AVAILABILITY

All food, menus, DJs, and entertainment are:  

Subject to availability and operational requirements

 

We reserve the right to:  

- Change menu items  

- Substitute catering options  

- Replace or adjust entertainment  

 

Equivalent alternatives will be provided where possible.  

No refunds will be issued for these changes.

 

8. ALLERGENS & DIETARY REQUIREMENTS

- Must be declared in advance  

- Cannot be accommodated on the day  

 

Customers must confirm requirements with us before booking.

 

We cannot guarantee a fully allergen-free environment.

 

Additional charges may apply for:  

- Gluten-free  

- Vegan  

- Specialist dietary meals  

​

9. CLEANING, WASTE & EXTERNAL ITEMS

Customers are responsible for removing all items brought into the venue.

 

- No food or waste may be left  

- Venue must be returned to original condition  

 

Waste removal charges:  

- Pre-booked: £25  

- On the night: £32  

​

10. OUTSIDE CATERING

- All food and waste must be removed  

- No food may be stored overnight  

​

11. BEHAVIOUR & EVENT TERMINATION

We reserve the right to:  

- Refuse entry  

- Remove guests  

- End events immediately  

 

Reasons include:  

- Intoxication  

- Aggression or abuse  

- Unsafe behaviour  

 

No refunds will be issued

 

12. ALCOHOL, ID & DRUG POLICY

- Challenge 25 policy enforced  

- Valid ID required if requested  

 

Strictly prohibited:  

- Outside alcohol  

- Illegal drugs  

 

Violations may result in removal and bans.

​

13. TICKETED EVENTS

- Tickets are non-refundable  

- Rescheduled events remain valid or transferable within 18 months  

​

14. FORCE MAJEURE

If events cannot proceed due to circumstances beyond our control:

 

- No refunds will be issued  

- Events will be rescheduled or credited  

- Credit valid for up to 18 months  

 

15.LIABILITY & RESPONSIBILITY

- Guests attend at their own risk  

- No responsibility accepted for lost, stolen, or damaged items  

 

Car park use is entirely at owner’s risk.

 

16. MANAGEMENT AUTHORITY

All management decisions are final regarding:  

- Safety  

- Behaviour  

- Payments  

- Enforcement of these terms  

​

17. CHARGEBACKS & DISPUTES

By agreeing to these Terms & Conditions, you accept that:  

- All payments are made under the stated non-refundable policy  

- Any attempt to reverse payments (chargebacks) will be disputed with this agreement as evidence  

​

18. GENERAL CONDITIONS

- Signed Terms & Conditions are required before booking  

- Bookings are not confirmed without payment  

- Breach of terms may result in termination without refund  

​

By booking with Bluebirds / Harley Bar, you confirm full acceptance of these Terms & Conditions.